GoalLive Privacy Policy — our commitment to protecting your personal data

GoalLive (goallive.ws) is a trusted online betting and gaming platform in Bangladesh. We believe that the protection of your personal data is a fundamental right. This Privacy Policy ("Policy") explains what information GoalLive collects, why it is collected, how it is used, and how it is kept secure.

This policy applies equally to GoalLive's website, Android and iOS mobile applications, and any other digital channels through which our services are offered. By creating an account or using the platform, you are giving your full consent to this Privacy Policy.

GoalLive is committed to maintaining a transparent and honest relationship with all users. If you have any questions about this Policy, our support team is always here to help.

GoalLive only collects data that is necessary to provide our services. No unnecessary information is gathered. Below is a breakdown of the types of data GoalLive collects.

GoalLive uses collected data only for specific, defined purposes. Your personal information is never misused. Below is an overview of how GoalLive uses your data.

• GoalLive uses your personal information to create and manage your account, as well as to verify your identity.
• Financial information is used to securely process deposits, withdrawals, and other financial transactions.
• GoalLive analyzes technical data to prevent fraud and money laundering, and to maintain platform security.
• Your usage data is used to send you relevant bonus and promotion offers tailored to your preferences.
• Usage data is analyzed to improve GoalLive's service quality and develop new features.
• Your data may be used to meet legal obligations and comply with regulatory requirements.
• Your contact details are used to send you important account notifications and updates.

GoalLive ensures your data is used only for the purposes stated above. Your explicit consent will be obtained before your data is used for any other purpose.

GoalLive takes your privacy seriously. In certain limited circumstances, however, some information may need to be shared on a restricted basis.

• Payment Providers: Financial information is shared with bKash, Nagad, Rocket, and banks as required to process deposits and withdrawals. These third parties adhere to the same strict security standards as GoalLive.
• Law enforcement: GoalLive is required to share information when directed by a valid court order or government authority. In such cases, only the specific data requested will be disclosed.
• Technology Partners: GoalLive works with certain technology service providers to operate the platform. All partners are bound by GoalLive's strict data privacy agreements.
• Fraud Prevention Services: Limited data may be shared with specialized service providers to help prevent money laundering and fraud.

GoalLive's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Essential for GoalLive's core operations. These cookies maintain login sessions and ensure platform security.
• Functionality Cookies: These cookies remember your preferences (such as language and theme) to deliver a personalized GoalLive experience.
• Analytics Cookies: These cookies help us understand how GoalLive's services are being used. They do not collect any personally identifiable information.

You can block or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some GoalLive features.

GoalLive does not retain your data indefinitely. Once the relevant purpose has been fulfilled or the applicable legal retention period has expired, your data is securely deleted.

• Data for active accounts is retained for as long as the account remains open.
• Even after an account is closed, GoalLive may retain data for up to 5 years where required by law.
• Financial transaction records are retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• GoalLive may review and delete data from inactive accounts (over 12 months) where appropriate.
• If you request account closure, GoalLive will delete your personal data as promptly as possible, though certain information may need to be retained for legal compliance.

GoalLive believes every user should have full control over their own data. The following rights are guaranteed to you.

To exercise any of the rights listed above, please contact GoalLive's support team by email (support@goallive.ws) to let us know. GoalLive typically responds within 30 business days.

GoalLive strictly prohibits anyone under the age of 18 from accessing the platform. GoalLive does not knowingly collect personal data from minors.

• Age is verified by checking date of birth at the time of registration.
• Age verification via national ID or passport is mandatory as part of the KYC process.
• If a minor's account is detected, it will be closed immediately and all associated data will be deleted.
• If a parent or guardian suspects their child is using GoalLive, please contact our support team immediately.

GoalLive employs industry-leading security technology to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS encryption: All data exchanged between GoalLive and your browser or app is secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): OTP verification is mandatory when logging in and during important transactions.
• Firewall & DDoS Protection: GoalLive servers are protected by advanced firewalls and robust cyber-attack prevention systems.
• Regular security audits: Independent security experts conduct regular audits of GoalLive's systems.
• Staff training: All GoalLive staff receive regular data protection training and are bound by confidentiality agreements.
• Data Backup: Secure off-site backups ensure the risk of data loss is reduced to virtually zero.

That said, no data transmission over the internet is entirely risk-free. While GoalLive takes every measure to protect your data, users are also responsible for keeping their account passwords and login credentials secure.

GoalLive reserves the right to update or amend this Privacy Policy as needed. For any significant changes, GoalLive will notify you through the following channels.

• A notification with details of the change will be sent to your registered email address.
• A clear notice will be displayed on the GoalLive website and app.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of GoalLive after a revised policy is published will be considered your acceptance of the new terms. If you do not agree with the updated policy, you may request that your account be closed.

If you have any questions, concerns, or complaints about GoalLive's Privacy Policy, please get in touch with us. GoalLive's dedicated privacy team is ready to resolve any issue promptly.

• Email: support@goallive.ws — for any privacy-related requests or complaints.
• Live chat: 24/7 live chat support is available on the GoalLive website and app.
• Response time: GoalLive typically responds within 24 hours; complex matters may take up to 30 business days.

GoalLive respects your right to privacy and takes every complaint seriously. Our goal is to ensure all issues are resolved quickly and to your satisfaction.